Refund policy
Returns
You can request a return within 14 days of receiving your item. To be eligible, the item must be unused and unworn, in the same condition you received it, with tags and in its original packaging. You will also need your order number or receipt.
To start a return, email us at sales@eaglestrikeapparel.com or message us on WhatsApp. Once your return is approved, we will send you instructions on how and where to send your package. Returns must be sent to: Eagle Strike Store, Abdul Bari Building 5, Room 201, Street 92/24, Al Murar, Dubai, United Arab Emirates. Items sent back without an approved return request will not be accepted.
Damaged or wrong items
Please inspect your order when it arrives and contact us within 48 hours if an item is defective, damaged or not what you ordered, so we can make it right.
Non-returnable items
Custom or personalised products (special orders, names or numbers), gift cards, and goalkeeper gloves whose latex palm shows signs of use cannot be returned. Please try gloves on indoors and check the size before using them on the pitch.
Exchanges
Need a different size? Contact us within 14 days of delivery and we will arrange an exchange, subject to stock availability.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund is approved. Approved refunds are made to your original payment method within 10 business days; Cash on Delivery orders are refunded by bank transfer. Your bank may take a few extra days to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at sales@eaglestrikeapparel.com.
International orders (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman)
Payment and delivery
All international orders must be paid in full online at checkout. Cash on Delivery (COD) is available in the UAE only and is not available for orders outside the UAE. Estimated delivery time for GCC orders is 3 to 7 business days after dispatch. Delivery times are estimates and may vary due to customs clearance or courier delays.
Cancellations
Orders can be cancelled only before they are shipped. Once an order has shipped, it cannot be cancelled and is handled as a return under this policy.
Returns
Return requests must be made within 7 days of delivery by email at sales@eaglestrikeapparel.com or on WhatsApp. Items sent back without an approved return request will not be accepted. Items must be unused and unworn, with tags, in their original packaging; goalkeeper gloves must show no use on the latex palm. The customer pays all return shipping costs and any customs duties, taxes or fees on the return. Please use a tracked service; we are not responsible for return parcels lost or damaged in transit. Shipping fees, import duties and taxes are non-refundable. Sale, clearance, custom and personalised items are final sale and cannot be returned.
Exchanges
For size exchanges, the customer pays the cost of returning the item and the shipping fee for the replacement. Exchanges are subject to stock availability.
Refused or unclaimed parcels
If delivery is refused, the parcel is not collected, or import charges are not paid, the order will be refunded minus the original shipping fee and the cost of returning the parcel to us.
Damaged, defective or wrong items
Contact us within 48 hours of delivery with clear photos or video, including the parcel and its shipping label. Once we confirm the issue, we will send a replacement or issue a refund at no cost to you. We may ask you to return the item, at our expense.
International refunds
Approved refunds are made to the original payment method within 10 business days after we receive and inspect the returned item.